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Derick M

1 reviews | Active since Apr 2022

04 Sept 2026, 12:00

Netstar . NO CUSTOMER SERVICE..

I cant talk about their recovery as I am fortunate enough never to have needed that part of their services. However their customer service and accounts department are disgustingly useless. It is impossible to get through on their phone lines. They just dont respond to emails. They will continue to send letters of supposed monies outstanding. I closed the contract in 2018. Once again, impossible to get through on their lines and no response to emails. How do you trust a company to track your vehicle when they don't even answer their phone lines??

0
Replies (13)
Netstar
Netstar's reply04 Sept 2026, 12:08
Official
Good day Derick,

Thank you for contacting us and bringing this matter to our attention. We are sorry that you feel this way about us.

Please allow us an opportunity to investigate the matter and we will get back to you with feedback.

Kind Regards,
Netstar
DM
Derick M's update04 Sept 2026, 12:12
Reviewer Update
So this looks an automatic reply to any query that is posted here. Really great service. NOT. Exactly what I am complaining about. NO SERVICE.
Netstar
Netstar's reply04 Sept 2026, 12:17
Official
Good day Derick,

We apologise that our response came across that way. We understand your frustration and appreciate that you are seeking assistance and resolution rather than a generic reply.

Your concerns have been noted, and we would like the opportunity to review the matter further. 

We value your feedback and regret that your experience with our service has left you feeling this way.
Kind Regards,
Netstar
DM
Derick M's update07 Sept 2026, 08:31
Reviewer Update
How does this business still exist?
3 emails sent to Rajan Moodley.. no reply.
Personal number never answered.
Landlines you get put on hold for 20 minutes and still no one talks to you.
Write a bad review on hellopeter you get a generic reply.
Netstar does not take their customers seriously. I wish I could cancel my contract but it's impossible as no one to talk to telephonically or by email and now even on hellopeter..
Seriously surprised that such a big company can be so non chalant about customer service. Just read their reviews. All complaints are about bad customer service.. come on Netstar, you can do better than this.
Netstar
Netstar's reply07 Sept 2026, 10:14
Official
Good day Derick,

We sincerely apologise for the difficulty you have experienced in reaching us and for the frustration this has caused. 

This is not the level of service we strive to provide.

Please note that this matter has escalated for urgent attention.

Kind regards,
Netstar
DM
Derick M's update07 Sept 2026, 10:46
Reviewer Update
So only reply on this platform?
Why not contact me directly?
You have my contact number and email but you choose to use this platform as the only platform to talk to me!
Because your customer service is non existing.
You rather reply here on a public forum to try show the public that you are not ignoring complaints.
Flippen useless. CONTACT YOUR CUSTOMERS DIRECTLY AND SORT PROBLEM OUT.
#netstaruseless #netstarsucks #dontusenetstar #netstardontanswer #netstardisaster #netstarfailure

Netstar
Netstar's reply07 Sept 2026, 10:53
Official
Good day Derick,

Thank you for contacting us. We are sorry that you feel this way. Please note that we are still looking into the matter and we will contact you with feedback as soon as possible.

Kind Regards,
Netstar
DM
Derick M's update07 Sept 2026, 11:58
Reviewer Update
What matter are you looking into??
You don't even know why I'm trying to contact Netstar?🤣🤣🤣🤣🤣🤣
Worst service ever
#netstarmustfall #netstarnoservice #netstarsucks #netstarisajoke
Netstar
Netstar's reply07 Sept 2026, 12:05
Official
Good day Derick,

Thank you for contacting us. Please note that we will contact you shortly for further assistance.

Kind Regards,
Netstar
DM
Derick M's update07 Sept 2026, 12:16
Reviewer Update
How am I supposed to feel safe that my car will be recovered if there is an incident when Netstar refuses to answer calls and emails about minor issues.. how do we trust them to handle the serious stuff?
@hellopeter these automatic computer responses should not be allowed on this platform. There is actually no engagement now between the 2 parties. Hopefully new potential Netstar customers see this and stay far away from Netstar. Find a reputable company that actually engages with their paying customers.
Netstar
Netstar's reply07 Sept 2026, 12:22
Official
Good day Derick,

Thank you for contacting us. Please note that we will contact you for further assistance.

Kind Regards,
Netstar


DM
Derick M's update14 Sept 2026, 21:04
Reviewer Update
It has taken a week.
Netstar has responded to my complaints via hellopeter.
Problem has been resolved.
Well done for sorting Problem out but I still have an issue that nothing was sorted out via normal communication.
It took many messages on hellopeter to get Netstar to contact me.
Why can Netstar just not reply to their emails or answer their phones. Although my problem has been sorted out by a wonderful lady in their customer service department it's still annoying that if it was not for hellopeter my problem more than likely will still have not have been resolved.
Netstar
Netstar's reply15 Sept 2026, 07:10
Official
Good day Derick,

Thank you for contacting us and bringing this matter to our attention.
We are sincerely sorry that your concern had to be escalated to this platform before it could be resolved. This is not the level of service we strive to provide, and we regret the inconvenience and frustration this may have caused.
We are pleased that your matter has now been resolved and appreciate the opportunity to address your concerns. Your feedback is valuable to us as we continuously work to improve our service delivery.
Should you require any further assistance, please do not hesitate to contact us. We will be happy to assist you.

Kind Regards,
Netstar