Netstar - No answer!!

In accordance with their recommendation I requested the tracking unit on one of our vehicles to be tested on Monday 18th January 2021. I was informed by the person who conducted the test that the vehicle was not found although it was in our garage at home. I was informed that a technician would be dispatched and a reference number was sent to my mobile number. Having not heard from Netstar one week later I attempted to contact them telephonically today Monday 25th January. This turned out to be nightmare and an exercise in total futility!! In various attempts to speak to someone in their company I held on and held on three times for 20 minutes each after I had selected the correct options. Out of desperation I selected the option to be put through to the Department for new business only to be told by the pre-recorded message that I should not hang up because my call was important to them - this call lasted 25 minutes and still no luck! I even tried by using the emergency number and eventually could speak to a human. I was put through to the testing department and after quoting my reference number I was again placed on hold after having explained my problem. Guess What?? I was again put on hold and this time after another 20 minutes my resolve gave in and I terminated the call. Suffice it to say I have cancelled my contract with Netstar.