BB
Bertus B
1 reviews | Active since Dec 2024
04 Dec 2024, 09:56
Netstar never again.
I was hijacked on 13 March 2024. The vehicle had 2 tracking devices installed one was a Netstar device. The Hijacking was reported to Netstar to recover the vehicle which they did not. I informed them the vehicle was found by the SAPS and SANDF a week later. I cancelled the device in May after the vehicle was written off by the insurance company. In July and September I contact them again to cancel the device. Did not happen. 4 December 2024 I contacted them again to be told the device is not cancelled and I will have to pay a cancellation fee. Netstar is quick to take your business not so quick to assist through their call centers which is super inefficient.
Helpful (0)
Replies (2)0
Replies (2)Netstar's replyOfficial
04 Dec 2024, 10:05Good day Bertus
Thank you for reaching out to us, we apologize for the experience you had with us. We will look into this matter and contact you to further assist you.
Regards
Netstar
Thank you for reaching out to us, we apologize for the experience you had with us. We will look into this matter and contact you to further assist you.
Regards
Netstar
Netstar's reply04 Dec 2024, 10:05
Official
Good day Bertus
Thank you for reaching out to us, we apologize for the experience you had with us. We will look into this matter and contact you to further assist you.
Regards
Netstar
Thank you for reaching out to us, we apologize for the experience you had with us. We will look into this matter and contact you to further assist you.
Regards
Netstar
Netstar's replyOfficial
05 Dec 2024, 08:34Good day Bertus
Thank you for reaching out to us, as per our retentions agent you have been contacted and assisted with a cancellation
Regards
Netstar
Thank you for reaching out to us, as per our retentions agent you have been contacted and assisted with a cancellation
Regards
Netstar
Netstar's reply05 Dec 2024, 08:34
Official
Good day Bertus
Thank you for reaching out to us, as per our retentions agent you have been contacted and assisted with a cancellation
Regards
Netstar
Thank you for reaching out to us, as per our retentions agent you have been contacted and assisted with a cancellation
Regards
Netstar
