Netstar Mount Edgecombe Branch (Unpleasant customer service)

Good Day

I had a highly unpleasant experience dealing with the Netstar Durban Branch ***) .I contacted the company on the 01/09/2022 to upgrade my existing tracking unit so that i could monitor one of my company vehicles whereabouts a little better.The upgrade process from the call centre was not bad at all,the cliam handler sent through a confirmation upgrade sms with the CAS number -***-G4Q1 at 4pm.A few minutes later i received another sms stating that 'Your Netstar application has been approved.A consultant will contact you shorlty to schedule a special fitment.Regards,Netstar " Maybe im a stupid paying customer or i am illiterate and not able to read but that does seem to me that someone should have made contact with me to install the upgraded tracking unit ????

As a business owner with a number of vehicles including a number of my own personal vehicles i do have some knowledge over the years on how other tracking companies treat their clients and how responsive a tracking company should be as they are the ones who are meant to recover our vehicles in the event of a emergency ??But in this case with Netstar it has now been over 3 weeks and i have not been contacted by Netstar.If i didnt make the attempt to contact the company they would not have bothered.Either Netstar is too busy and don't need any more clients or they are just inefficient???

I called the Netstar Durban branch this morning on *** and spoke to the lady on switchboard who transferred me to someone who she said would be able to assist.I was greeted by a sleepy Netstar representive who sounded like she just woke up (Bear in mind this was after 8am) not sure if their staff are working remotly?She was unhelpful and rude to say the least,after explaining my frustration to her all she could do was pass the blame over in her sleepy voice.First she said there was no case logged (i didnt tell her that i already had the CAS number sms'd to me ) .I then told her i have a CAS number and gave it to her.This seemed to have annoyed her as she sounded like she wanted to go back to bed and gave the impression that im taking up her time.She then gave me some other excuses,at this point i was annoyed and told her i do not think you are the right person to assist and i will put this on HelloPeter to which she responded "Go - Ahead' . (Really hope their calls are recorded so management can deal with their customer service department)

I really do not think this is a acceptable manner of customer service that a paying customer should receive.Especially from a tracking company who are meant to react as fast as possible.I was advised by Mahindra Pinetown to use their prefered vehicle tracking supplier Netstar (1 of my company vehicles) that is the only reason i used their services which has been utterly pathetic to say the least.I would love to hear what Netstar - Mount Edgecombe has to say on this matter.I do hope that their consultants calls are recorded to hear how their consultants speak to clients.

Very Unhappy customer