HV
Hercules V

1 reviews | Active since Sept 2024

03 Sept 2024, 08:13

Netstar *******ly deducting trackers from my account

I have been with Netstar many years. My NP200 (ND 64377) vehicle was written off and replaced with a similar vehicle (NUF 66103), I called Netstar to have the tracker moved from the one vehicle to the other. Only to find out they installed a new contract in the new vehicle and kept the old one. I called and was told they will correct the account and refund me.

Few months later it was still not corrected, so I called again and was promised the same. On 26 August I called again and only to find out there is also another vehicle on my account which is not mine., Ref T*** The Reference for this call is CAS-***-G0P6. By now Netstar have deducted over R5000 from me *******ly, and there seen to be no way to get them the fix it. Maybe I am not the only one being ********** by Netstar. Not a happy customer..

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Replies (1)
Netstar
Netstar's reply03 Sept 2024, 08:30
Official
Good day Hercules 

Thank you for bringing this matter to our attention, and we're sorry to hear about your experience.  One of our consultants will contact you to assist you promptly 

Regards 
Netstar