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Lawrence N

1 reviews | Active since Aug 2016

04 Dec 2020, 10:56

Netstar legal account department doing as they please

My account is with their legal department and they phoned me during the month of November to make arrangement to pay R527.32, I agreed and i have requested that they debit my account on the 20th of every month because i am getting paid on the 20th. On the 20th of November they debited my account with R527.32 as per the agreement. Yesterday is was the 03/12/2020 and they attempted to debit my account, which is not what we agreed on. Now my account is in Axcess due to unpaid debit order that ran on the 03/12/2020. I am not liable for the bank fee, i am holding Netstar liable for the fee, and this will affect my eBucks earning because this placed my account "Not in good standing" Netstar will also be liable to pay the rand value of eBucks that i was supposed to earn.

I phoned their legal department and some guy answered the phone, i explained what is my issue and he hung up

Is this the kind of service i am paying for?

0
Replies (2)
Netstar
Netstar's reply07 Dec 2020, 13:43
Official
Good day Lawrence,

Thank you for bringing this matter to our attention.

We will look into your problem and provide feedback.

Kind regards,
Netstar
LN
Lawrence N's update09 Dec 2020, 10:46
Reviewer Update
I received an sms stating that my account is in arrears and has been handed over to creditworx for collection. Is this the feedback i am receiving. For the record my bank account is in excess right now because of the unpaid debit order fee, and for that matter I lost my eBucks worth above R400 which is my money for fuel. So i am not going to pay the arrears amount anymore, i want to cancel my contract with Netstar. Clearly you don't have the customers best interest at heart, it's all about revenue. you have just lost 1 client, and you must forget about the arrears amount from me.