Netstar keep on deducting monthly fee after cancelation after nearly a year.

Item: Netstar
Rating: 1
Author: Chris P

I've been trying for nearly a year now to get Netstar to stop deducting the monthly fee from my account after I was assured last year already that the contract was cancelled. Absolutely pathetic, stay away. If I could get 0 stars I would have.

Helpful (0)

Replies (4)

Netstar's replyOfficial

04 Nov 2022, 15:07

Good day Chris,

We are sorry to hear about your experience. We will treat your request with urgency and hope to have this matter resolved as soon as possible.

Kind regards,
Netstar Team

Netstar's reply04 Nov 2022, 15:07

Official

Good day Chris,

We are sorry to hear about your experience. We will treat your request with urgency and hope to have this matter resolved as soon as possible.

Kind regards,
Netstar Team

Chris P's updateReviewer Update

04 Nov 2022, 16:36

I'm not holding my breath. When can I expect my refund?

Chris P's update04 Nov 2022, 16:36

Reviewer Update

I'm not holding my breath. When can I expect my refund?

Netstar's replyOfficial

05 Nov 2022, 08:01

Good day Chris,

Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants wild be in contact with you for assistance.

Kind regards
Netstar

Netstar's reply05 Nov 2022, 08:01

Official

Netstar's replyOfficial

14 Nov 2022, 10:19

Good day Chris,

We are pleased to let you know that your query has been resolved. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

Kind regards,
Netstar Team

Netstar's reply14 Nov 2022, 10:19

Official