Netstar is very incopetent and staff is not informed

I spoke to Moipone and she gave me the wrong information about my tracker and sent me to the emergency department which was wrong department without even her listening to my query. When i tried speaking to someone ij the senior department who gave me the right information she told me that unfortunately netstar has many divisions so some people are not informed which made me ask myself if nestar promotes their consultants giving customers the wrong information n infringement of our rights to the correct information and discloure.