Netstar is useless please stay away from them

My husband was hijacked, he pressed the panic button multiple time and the was no response from Netstar. Fortunately i had spoken to him few minutes earlier and he advised that he was in way home. When i tried to call my husband again because he was not home yet an unknown man answered his phone and I suspected that something was wrong when I alerted Netstar they said maybe is the Taxi people. It took the response almost 3 hours to get to my husband. My husband was tortured, bruised and they took his belongings and this could have been avoided has the response team acted on time. One guy said they tried to call me when the panic button went on but I did not answer my phone, in the morning Vuyo who is the supervisor said they did not get the panic button notification, later Lesley said the panic notification was received but he also **** and said they did not have a primary/alternative number to call. They are all now trying to shift the blame. Now tell me how can you call a person when they send a panic notification, don't we all know that the first thing these ********s take is the phone? Netstart is horrible can they pay for all the things taken or return all my premiums!