Netstar is useless

This is an absolute useless company. We complete a d/o for the deduction of our premium and every month the didn't deducted it from the bank and hand over the account to the Attorneys for recovering. We now change the banking details already on 16/4/2025- in time for the deduction date - in the hope that the problem will be sorted out and yet again the account was handover for the last payment not deducted end April and also not deducted end May. I now cancel the contract and request them to come and take out the tracking device. I'll look for another tracking company that is not so useless