Netstar is unorganized and ***********

Netstar debited me R699 for a cancellation fee when I did not even cancel with them. I managed to get the amount reversed from the bank. Now Netstar keeps calling me demands payment for their error. I keep explaining the same thing to the staff but unfortunately it falls on deaf ears. A staff member named Khanyisa Shumi is aware of their error but nothing is being done about it. If they cannot even keep track of their error, how are they supposed to keep track of your car.