Netstar is the pits

Stay away from Netstar. In January 2023 we upgraded our existing vehicles (x3), and added a unit to our company delivery vehicle (x1). We specifically moved away from Tracker to have all vehicles in the same company portfolia.

From the word go we have had nothing but issues. From not arriving for appointments, to faulty units being installed, to componentry being installed which does not work together

8 months down the line, and one vehicle constantly gives Panic signals, while the other does not report all stops on a trip sheet.

I have been told so many things, from settings that need to be changed, to units which are not incompatible. The service assistant has been plain rude and passive aggressive, telling me she will need to deactivate all security features which makes the unit null and void just to ensure that all vehicle stops are reported

They have now come up with a story that the unit installed, while being perfectly functional, will not report all vehicle stops. A new, more expensive unit needs to be installed, and the old units outstanding amount needs to be settled in full.

Netstar use to be my preferred service supplier in this sphere - but this has fast changed. I will not use them in future again, and I urge any other persons to think twice before contacting them As I said - Units are faulty - installers are rude and inefficient - Service representatives are rude and not helpful at all.