Z
Zukiswa

1 reviews | Active since May 2025

27 Aug 2025, 09:37

Netstar is terrible

Netstar is a terrible service provider, I cancelled my policy in March because they did not inform me that my tracking device had expired, I only found out months later that I had been driving without a tracker, I cancelled my policy in March but they still attempted to debit, I kept on cancelling but they still debited on Monday (25.08.2025) and now they have debited from an account that I did not authorize. How is that possible?

I called this morning (27.08.2025) the services consultant was horrible, and the team leader Thato was even worse, I'm frustrated with obviously but be decided to be frustrated with me, no customer service skills at all, He did not offer any assistance at all.

I would never recommend Netstar to anyone, they are terrible.

0
Replies (1)
Netstar
Netstar's reply27 Aug 2025, 10:10
Official
Good day Zukiswa, 

 We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please note the matter has been escalated to our internal team for further assistance. 

Kind regards 
Netstar