NETSTAR IS TERRIBLE

On 2020-09-10 I contacted Netstar and requested them to test my tracking device. The lady told me that it was not responding. (Prior to the call I did some homework and established that the maximum lifespan of the battery is 3 years.) NOW, this device was placed in my vehicle around January 2015. 2015 + 3 years = 2018. So, for the last 2 years and 9 months (till September 2020) I paid for a service that did not cover my vehicle, I then asked the lady that they must come and fix the device and that I also want to change to the R99-00 Nano deal. (My current instalment is R246,14 while their most expensive package is R199-00.) Since today, 2021-03-30, Netstar did not fix nor renewed the device. This morning I phoned their Customer Services and was told by Tsepo that a supervisor will call me back within 60 minutes. It is now four hours later and no call as yet. After I studied the complaints on HelloPeter, I made up my mind: this company is useless. They actually owe me 39 months x R246 = R9594 for non-compliance from their side. Netstar, I cancelled your deduction at my bank that you eagerly takes every 1st day of the month. Try and take a cent out of my bank again and we will meet at the Ombudsman or at the Court. Tsek. Please look at the hundreds of unhappy customers on this site.