JM
Joshua M

1 reviews | Active since Jun 2020

09 Feb 2024, 08:28

Netstar is ripping m...

Netstar is ripping me off they've been debating double amount for my tracking device I've explained to them several times about this issue but they don't want to listen to me last month they canceled the other tracking device but I have to pay for their error I wouldn't recommend them to anyone

0
Replies (14)
Netstar
Netstar's reply09 Feb 2024, 09:09
Official
Hi Joshua

Thank you for flagging this matter with us.
Kindly note that this matter has been escalated for assistance.

Kind regards, 
Netstar

Best regards,

Netstar
Netstar's reply09 Feb 2024, 15:02
Official
Hi Joshua

Kindly be advised that we tried to make contact with you to no avail.
Please advise on the convenient time or alternative number to reach you.
You may contact us on ***

Kind regards, 
Netstar

Best regards,

JM
Joshua M's update09 Feb 2024, 15:33
Reviewer Update
You can call now am available
JM
Joshua M's update09 Feb 2024, 15:34
Reviewer Update
Am available now call 
JM
Joshua M's update10 Feb 2024, 10:34
Reviewer Update
Netstar promised to resolve my double payments issue I've been waiting nothing happened coming to double payments they're very quick but coming to resolving issues nowhere to be found
Netstar
Netstar's reply12 Feb 2024, 14:32
Official
Hi Joshua

We are pleased to see that you were contacted.
Should you need further assistance, please don't hesitate to reach out and we will be happy to assist.

Kind regards,
Netstar

Best regards,

JM
Joshua M's update12 Feb 2024, 14:50
Reviewer Update
I was contacted but the issue has not been resolved am not happy with what's happening here totally wrong that guy Regan moodly says I must pay how can I pay for your mistakes because I told you guys long ago that there's a mistake I've been charged for 2 tracking device that's they've canceled the other one but now I have to be billed for it never it won't happen that one 
Netstar
Netstar's reply12 Feb 2024, 15:07
Official
Good day Joshua 

Kindly be advised that Ragen is in communication with the account's main subscriber and is awaiting her email response for further assistance. 

Regards 
Netstar

Best regards,

JM
Joshua M's update12 Feb 2024, 15:25
Reviewer Update
Ragan is insisting that my wife must pay that amount that's why my gave him my email address so he has emailed us the statement then we explained to him what's going on so he doesn't respond to us because that amount I won't pay it I can't pay for 2 tracking device whereas I was told once the panic button one will replace the other that's why last month it was canceled 
Netstar
Netstar's reply12 Feb 2024, 15:35
Official
Good day Joshua,

Thank you for the reply. Please note the matter has been escalated to the  relevant department for further assistance. 

Kind regards 
Netstar

Best regards,

JM
Joshua M's update12 Feb 2024, 15:46
Reviewer Update
Am tired now if netstar can't fix this issue they must inform me quickly so that I can look for other tracking companies because I won't agree to be ****** like that when it's time to debit their very quick but when coming to issues they drag their feet 
Netstar
Netstar's reply12 Feb 2024, 15:50
Official
Good day Joshua,

Kindly note that the matter has been escalated to the relevant department for further assistance.

Kind Regards,
Netstar

Best regards,

JM
Joshua M's update12 Feb 2024, 15:56
Reviewer Update
That relevant department your talking about is the one that says I must pay and it won't happen that now am beginning to regret taking netstar I should have looked for another company that won't ****** me like that this issue has been dragging for long now this has to stop 
Netstar
Netstar's reply12 Feb 2024, 16:04
Official
Hi Joshua,

Thank you for the reply. Please note the matter has been escalated to the  relevant department for further assistance. 

Kind regards 
Netstar

Best regards,