Netstar is ****ming me

Last year 23/06/2023, my wife received an SMS that we owed an amount of R253 on our Netstar account, I called their customer line and made the payment via debit card payment, I also made arrangements with the customer service agent to cancel my account as the vehicle insured was no longer driving, the call center agent said that he would refer the matter to their retentionscancellation unit as well as take it up with his supervisor, I was issued with the following reference number ***.

In November 2023, my wife received a call from Netsar's Debt collection department saying that we owed R208.00 that she paid and she also made arrangements to cancel the account as well, she was issued with this following reference Ref; CAS-***-V9H1 , yet in December they debited her account and we reversed the debit order as the account was cancelled, in January 2024 we received an SMS stating that we need to make a payment of R304.50.

I am really tired of this back and forth we are doing someone please help me as I now feel that this is all a **** and I so wish that no one else falls into this ****.