SM
SIBONGILE M
1 reviews | Active since Mar 2018
07 Aug 2025, 17:11
Netstar is 👎 👎 👎 👎
Netstar is so annoying, I have never followed up with a query for the whole day. Worse I have called in 100 times today just for a panic button that's not working and technician did the installation previous day. I don't know how many times I called and still back and forth, always promising to call back but still nothing. I have to run after them for resolving this issue. Netstar has really dropped the standard. It will lose more clients having to always follow up with no better solution or explanation is annoying nxa
Helpful (0)
Replies (4)0
Replies (4)Netstar's replyOfficial
07 Aug 2025, 17:32Good day Sibongile
We are sorry to hear that you are not satisfied with our service. To better your experience, a consultant will contact you to assist.
Regards
Netstar
We are sorry to hear that you are not satisfied with our service. To better your experience, a consultant will contact you to assist.
Regards
Netstar
Netstar's reply07 Aug 2025, 17:32
Official
Good day Sibongile
We are sorry to hear that you are not satisfied with our service. To better your experience, a consultant will contact you to assist.
Regards
Netstar
We are sorry to hear that you are not satisfied with our service. To better your experience, a consultant will contact you to assist.
Regards
Netstar
SM
SIBONGILE M's updateReviewer Update
07 Aug 2025, 19:42Your assistance never provides feedback, a client must run after them to resolve an issue
SM
SIBONGILE M's update07 Aug 2025, 19:42
Reviewer Update
Your assistance never provides feedback, a client must run after them to resolve an issue
Netstar's replyOfficial
08 Aug 2025, 07:24Good day Sibongile
Please note that this matter has been escalated for assistance and a consultant will contact you to assist.
Regards
Netstar
Please note that this matter has been escalated for assistance and a consultant will contact you to assist.
Regards
Netstar
Netstar's reply08 Aug 2025, 07:24
Official
Good day Sibongile
Please note that this matter has been escalated for assistance and a consultant will contact you to assist.
Regards
Netstar
Please note that this matter has been escalated for assistance and a consultant will contact you to assist.
Regards
Netstar
Netstar's replyOfficial
08 Aug 2025, 09:34Good day Sibongile
As per our response team you have been contacted and assisted with panic test. They have advised that they are still assisting you resolve your query.
Regards
Netstar
As per our response team you have been contacted and assisted with panic test. They have advised that they are still assisting you resolve your query.
Regards
Netstar
Netstar's reply08 Aug 2025, 09:34
Official
Good day Sibongile
As per our response team you have been contacted and assisted with panic test. They have advised that they are still assisting you resolve your query.
Regards
Netstar
As per our response team you have been contacted and assisted with panic test. They have advised that they are still assisting you resolve your query.
Regards
Netstar
