Netstar is Bad news

Hi There

I am very unhappy with the Service Netstar is providing me currenting. I never experienced such poor service from any of Altron subsidiaries before. I Purchased a vehicle last Year April and over the phone i was offered Nester tracking device by a lady at the dealership. i reluctantly accepted since i was not very fami**** with their company but i had no idea of their bad track record. however what reassured me was the fact that she said someone from Netstar will contact me to explain everything. First issue was that i will pick up the Vehicle already being installed with the unit and everything was going to be seamless. On the day of collection i drove into the dealership i a saw a vehicle similar to the one i am collecting being striped open by Netstar Technician. I was not only shocked by such unprofessional conduct but i had to wait for almost 2hours for them to finish with the installation and few days later i still discovery incorrect details have been captured on their systems. My vehicle's details was mixed up with some lady in Gauteng. i was very frustrated by Netstar but gave them a chance. they changed my details on requested. after few months i started noticing that the panic devise what not working together with the device. i logged 3 requests telephonically, and each of the time i was told that a KZN Technician will contact me but till November last year no one called me to to fix the problem. i than decided to cancel their services since they were not proving the service as promised in November and they said 30 day notice must be given prior to successful cancellation. i allowed a month end November debit order to go through but i was shocked to see a December debit order going through. why should i pay for service that doesnot provide a service? i than moved to Tracking company since they were not willing to help me. i am still waiting for someone to call me. now what upset me the most is that they want me to continue with their pathetic contract.

below first email from Netstar admitting to their first error

Good day Mr Mpanza,

Trust you are well

Our humble apologies regarding the current situation of the tracking device being transferred on the system to another client

This transpired when the dealer in Pretoria sent through incorrect Vin number for their client , the system transferred the unit to that clients name, they have provided us now with the correct vin number

We are busy in communication with head office to rectify the situation ensure the contract is reactivated under your name

Once again I apologize for any inconvenience caused

I will update you on the matter as soon as I have feedback

Kind regards