MK
Michelle K

1 reviews | Active since Oct 2024

26 Jan 2026, 13:00

Netstar is a waste of time

Netstar do not open any tracking device with them I have to fight with them all the time over cancelation, and it isn't free I have to pay them back , and they just go into my bank account and help themselves to my money so I do a reverse on the payment from my bank And I will not answer there calls ..for what they are doing in my account... So please dont go with Netstar because now I have to pay them back , which I offered R200 per month...

0
Replies (40)
Netstar
Netstar's reply26 Jan 2026, 13:10
Official
Good day Michelle 

Thank you for highlighting this issue. We will forward your review to our retentions department for further investigation. A consultant will contact you to further assist.

Regards 
Netstar 
MK
Michelle K's update27 Jan 2026, 08:37
Reviewer Update
I am very angry with Netstar business /company the way they go into my account and just help themselves with my money , I am under debt review and I have told them but NO they don't want to understand that I don't have money to pay there **** fees , so I told them R200 per month until its finished I can pay it off, I would like some of my money back into my account because now I don't have any money for food , I am a single widow mom as well ..or I will take this much further
MK
Michelle K's update27 Jan 2026, 11:53
Reviewer Update
I would like some money back please for scratching in my account and helping yourselves
so, I can go buy food which I don't have. This is a serious matter
Netstar
Netstar's reply27 Jan 2026, 12:00
Official
Good day Michelle, 

Please be advised that your query has been escalated to our internal team for assistance. 

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards, 
Netstar
MK
Michelle K's update27 Jan 2026, 12:39
Reviewer Update
so can you assist me with some money as I don't have for food, and I have an 8 yrs old which my account was scratched in now I have nothing in the account
Netstar
Netstar's reply27 Jan 2026, 16:09
Official
Good day Michelle 

Please be advised that we have tried contacting you so we can get more information pertaining your query and we further assist you. However we are failing to reach you telephonically. 
Kindly advise of a suitable time to contact you or contact us on ***, or alternatively, email us at ***.

Regards 
Netstar 
MK
Michelle K's update27 Jan 2026, 16:43
Reviewer Update
okay please give me a call tomorrow at 10:00am
Netstar
Netstar's reply27 Jan 2026, 17:11
Official
Good day Michelle 

We will call you to further assist as per your request 

Regards 
Netstar 
MK
Michelle K's update29 Jan 2026, 12:39
Reviewer Update
hi there
is there any feedback for me please
i am still waiting
Netstar
Netstar's reply29 Jan 2026, 13:32
Official
Good ady Muchelle

Thank you for  the reply. Please note the matter has been escalated to our internal team for further assistance. 

We do sincerely apologise for the inconvenience caused. 

Kind regards
Netstar 
MK
Michelle K's update02 Feb 2026, 08:19
Reviewer Update
Good Morning
I am still waiting for feedback it is taking very long for Further investigation really, I need my money back that was taking out the account without any permission
Netstar
Netstar's reply02 Feb 2026, 08:32
Official
Good day Michelle,

We apologize for the delay. Kindly be advised that the matter is still under review, and we will update you accordingly once more information is available.

Kind regards,
Netstar
MK
Michelle K's update02 Feb 2026, 08:57
Reviewer Update
***
Netstar
Netstar's reply02 Feb 2026, 09:05
Official
Good day Michelle, 

Kindly be advised that a consultant will contact you to assist.

Regards,
Netstar
MK
Michelle K's update03 Feb 2026, 14:29
Reviewer Update
STILL WAITING NO ANSWER ????
Netstar
Netstar's reply03 Feb 2026, 14:53
Official
Good day Michelle, 

We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please note the matter has been escalated to our internal team to make contact with you. 

Kind regards 
Netstar 
MK
Michelle K's update03 Feb 2026, 15:04
Reviewer Update
I would like some money back please for them scratching in my account trying to get money out, I am a single widow mom and need money for food ... but Netstar doesn't care
MK
Michelle K's update04 Feb 2026, 15:54
Reviewer Update
Please can someone forward me an invoice/statement for Feb
as I will be paying another R200 just want to get Netstar payments done

Netstar
Netstar's reply04 Feb 2026, 16:01
Official
Good day Michelle 

Kindly note there will be no billing on your account as all your contracts have been cancelled. 

Regards 
Netstar 
MK
Michelle K's update04 Feb 2026, 16:06
Reviewer Update
Oh, my word that is wonderful news Thank You for that. As a single mom it's very difficult
can i please address a letter stating that it will be cancelled and emailed to me please
and when the contract no billing with be stopped..
Netstar
Netstar's reply04 Feb 2026, 16:19
Official
Good day Michelle,

Thank you for contacting us. Please note that your query will be escalated and you will be assisted accordingly.

Kind Regards,
Netstar
MK
Michelle K's update04 Feb 2026, 16:28
Reviewer Update
Thank You
Netstar
Netstar's reply04 Feb 2026, 17:19
Official
Good day Michelle,  

Thank you for taking time to share your feedback with us, we are glad we were able to assist you.

Kind regards 
Netstar 
MK
Michelle K's update04 Feb 2026, 21:32
Reviewer Update
Please explain to me
Why i am I getting a statement/Invoice for Feb to pay . As you sent me a message saying that the contract account is canceled and no billing will take place , is there any money owing to me after my account Was scratched in by Netstar

I am waiting for a letter stating the account is closed and no further billing will take place ...... please forward me a letter ....
MK
Michelle K's update04 Feb 2026, 21:35
Reviewer Update
04 Feb 2026 at 16:01Good day Michelle

Kindly note there will be no billing on your account as all your contracts have been cancelled.

Regards
Netstar

I am waiting for the letter ASAP please
Than this is th end with messages
I am done ✔️ please get this sorted out for me
I also deserve my money back theat was in my account and was debit out with no permission 🙃
MK
Michelle K's update04 Feb 2026, 21:59
Reviewer Update
The 24th of January and the 26th January

Netstar was in my account Iwant my money back transferred...

Netstar
Netstar's reply05 Feb 2026, 06:53
Official
Good day Michelle, 

Please be advised that your query has been escalated to our internal team. 

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards, 
Netstar
MK
Michelle K's update05 Feb 2026, 07:52
Reviewer Update
Good Morning
please can you tell me now, do I need to pay for the outstanding fees as the consultant from Netstar Petunia says I must make payment for February
so, what does the below mean?????

Good day Michelle

Kindly note there will be no billing on your account as all your contracts have been cancelled.

Regards
Netstar
Netstar
Netstar's reply05 Feb 2026, 07:55
Official
Good day Michelle, 

Please be advised that your query has been escalated to our internal team. 

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards, 
Netstar
MK
Michelle K's update05 Feb 2026, 09:09
Reviewer Update
please can someone let me know what is happening??? as this problem has to come to an end now I can't keep on reply on this Hello peter can we finish this problem now
Netstar
Netstar's reply05 Feb 2026, 09:11
Official
Good day Michelle, 
Please be advised that your query has been escalated to our internal team. 

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards, 
Netstar
 
MK
Michelle K's update05 Feb 2026, 11:36
Reviewer Update
I am still waiting for reply
Netstar
Netstar's reply05 Feb 2026, 11:39
Official
Good day Michelle,

Thank you for contacting us. Please note that your query will be escalated and you will be assisted accordingly.

Kind Regards,
Netstar
MK
Michelle K's update05 Feb 2026, 14:58
Reviewer Update
Still waiting for feedback ..........
Netstar
Netstar's reply05 Feb 2026, 15:25
Official
Good day Michelle 

Kindly note we have tried calling your cellphone and landline number both are not going through. Our finance and legal team have advised that they have sent you email correspondence. Please revert back to them for further assistance

Regards 
Netstar 
MK
Michelle K's update05 Feb 2026, 15:35
Reviewer Update
Nobody has phoned me
can you please find out about my payment do I still need to pay or is it cancelled
MK
Michelle K's update06 Feb 2026, 11:48
Reviewer Update
what arrangements that I can pay R200 monthly until the outstanding amount is settlement , because you are crying for your outstanding money
MK
Michelle K's update06 Feb 2026, 11:49
Reviewer Update
please leave me alone now and stop messaging me I have work to do
MK
Michelle K's update10 Feb 2026, 10:01
Reviewer Update
Unfortunately, the 200 is all I can afford right now so, take it or leave it
scratch in my account again, and I will have my whole account no changed and the banking and u will not do it ever again
MK
Michelle K's update10 Feb 2026, 10:58
Reviewer Update
no i wont