Netstar is a PIECE OF NONSENSE

I have a vehicle that was not responding on the Safe & Sound app and I could not reach my driver so I normally panicked and called Netstar only to be told that there is nothing they can do if the unit is not responding,I had to drive looking for the car myself and found it,the app was still not seeing the vehicle while I was next to it and no one from Recoveries called back to explain what the issue is....I might as well put a *** bell on my car,very useless piece of nonsene,I am cancelling and looking for a new tracking device.