Netstar is a huge disappointment

They don’t even deserve a 1 star. I’m so disappointed with this company. I have been a client for years. Had missed payments because they debit on their own time. If there are missed payments they didn’t communicate with me to make payment arrangements. They handed me over to the Nimble Collectors. I paid in full the amount in arrears. I then had to call them to make a follow up , if the account had been updated since it was in arrears and full payment was made. They requested for a POP to email cause nimble hasn’t sent anything to them. Whose fault is that? Well I guess it’s mine. I requested to cancel or terminate the account. They give me a lump sum that I have to pay in order to cancel in the lump sum they still include the amount of arrears. What the **** is that? I sent you POP why can’t you update the ****** account. Even if the battery is disconnected they don’t call, I down pressed the panic button there’s no light and they don’t call