Netstar is a disappointment.

Can anyone assist me and gain understanding of these two clauses in the Netstar User manual and information guide.

2.4 PRODUCT WARRANTY The unit installed in your vehicle is covered under the Altech Netstar warranty for: • 12 months from date of installation, if pur chased on a cash basis. • 24 months from date of installation, if purchased on a 24-month rental basis. • 36 months from date of installation, if purchased on a 36-month rental basis. The installation of your unit has been undertaken by trained and qualified technicians and this installation carries a warranty period of 12 months by the Fitment Centre. 2.5 WARRANTY FOR LIFE You have a free Lifetime Warranty on the Altech Netstar unit and installation in your vehicle, for as long as you remain a subscriber with this vehicle. To activate this Lifetime Warranty, please go to the Customer Zone on our website, www.netstar.altech.co.za, register and click on the Lifetime Warranty tab.

I was denied a warranty repair because 12 months have lapse because I purchased my unit on a cash basis. I was under the impression that I had life time warranty since I activate it on the website when I subscribed two years ago.