Netstar is a Complete Joke – Ignored Cancellation, Took My Money, and Hung Up on Me

Netstar is a Complete Joke – Ignored Cancellation, Took My Money, and Hung Up on Me

I am absolutely disgusted with Netstar’s service. I sent a cancellation email on 26 July that was completely ignored, yet they still debited almost R400 from my account last night.

When I called their so-called “customer service” line, I was transferred around and had to repeat myself to three different people. Their hold message says they “continuously want to improve their customer service” – that is the biggest joke I’ve ever heard.

The agent from the cancellation department didn’t even bother to address the fact that I requested cancellation weeks ago, and then she hung up on me! This is beyond unprofessional, it’s outright disrespectful.

I demand an immediate refund of the money that was *******ly debited and written confirmation that my cancellation has been processed. This company clearly doesn’t care about their customers, only about taking your money. Sort yourselves out.