PD
Percy D

1 reviews | Active since Jun 2020

03 May 2026, 17:14

NETSTAR IS A BUNCH OF IDIOTS!!!!! POOT CUSTOMER SERVICE AND HORRIBLE CUSTOMER EXPERIENCE!!

I am utterly disgusted with netstar always debating my account for a vehicle I do not even have!!!! These idiots have been told that they were not supposed to debit my account after the contract had expired! They called me more than 3 times to cancel the contract. They even called me to confirm cancelation and I told them to cancel BECUASE I NO LONGER HAVE THE VEHICLE!!!!! ITS BEEN 4 MONTHS ALREADY AND EVERY MONTH I MUST DISPUTE THE DEBIT ORDER! RIGHT NOW I AM STRANDED BECAUSE MY ACCOUNT HAS B3EN INVADED BY NESTAR FOR YET ANOTHER DEBIT ORDER THAT IS UNAUTHORIZED!!!! THIS IS UTTERLY POOR CUSTOMER EXPERIENCE! THEY EMPLOY IDIOTS THAT CANNOT DO A SIMPLE TASK!!!!!!!!!! NOW I HAVE TO wait for tomorrow to dispute again!!!! This is tiring!!!!!!!!!!!

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Replies (2)
Netstar
Netstar's reply04 May 2026, 06:59
Official
Good day Percy 

Thank you for bringing this to our attention, we are sorry to hear about your experience and understand your frustrations. We would like to put you at ease. A consultant will get in touch with you to further assist. 

Regards 
Netstar 
 
Netstar
Netstar's reply05 May 2026, 14:58
Official
Good day Percy 

Kindly be advised that your credit has been processed and no further debits will be going off your account. We apologize for the inconvenience and are here to assist should you need any further assistance. 

Regards 
Netstar