VM
Vincent M
1 reviews | Active since Jan 2023
23 Sept 2024, 18:20
Netstar is a ****
I have been with Netstar ever since I bought my car in 2021. For the past 2 weeks I have been having problems with the unit and I contacted them but they do not want to fix or replace the unit.
Today I called again and the consultant told me that my unit has expired and I have to pay to get a new one. How is that possible, when I am paying Netstar every month for the past 3 years
I will cancel my contract and do not advise anyone to join Netstar
Helpful (0)
Replies (7)0
Replies (7)
Netstar's replyOfficial
24 Sept 2024, 10:22Good day Vincent,
We are sorry to hear that you feel this way.
We will be sure to get the relevant department to resolve your matter as soon as possible.
Kind Regards,
Netstar
We are sorry to hear that you feel this way.
We will be sure to get the relevant department to resolve your matter as soon as possible.
Kind Regards,
Netstar
Netstar's reply24 Sept 2024, 10:22
Official
Good day Vincent,
We are sorry to hear that you feel this way.
We will be sure to get the relevant department to resolve your matter as soon as possible.
Kind Regards,
Netstar
We are sorry to hear that you feel this way.
We will be sure to get the relevant department to resolve your matter as soon as possible.
Kind Regards,
Netstar
Netstar's replyOfficial
24 Sept 2024, 11:17Good day Vincent,
Thank you for allowing us the opportunity to assist you during our call. If you need any further assistance, please don't hesitate to reach out.
Kind Regards,
Netstar
Thank you for allowing us the opportunity to assist you during our call. If you need any further assistance, please don't hesitate to reach out.
Kind Regards,
Netstar
Netstar's reply24 Sept 2024, 11:17
Official
Good day Vincent,
Thank you for allowing us the opportunity to assist you during our call. If you need any further assistance, please don't hesitate to reach out.
Kind Regards,
Netstar
Thank you for allowing us the opportunity to assist you during our call. If you need any further assistance, please don't hesitate to reach out.
Kind Regards,
Netstar
VM
Vincent M's updateReviewer Update
24 Sept 2024, 11:32There is no assistance I received from you. Netstar tells me about terms and conditions of my contract. How do you expect a person to pay when the unit or tag is not working properly. What are we paying for on a monthly basis?
When I joined Netstar you never told me about the terms and conditions. I still say Netstar is not a company to be trusted, this is a ****
When I joined Netstar you never told me about the terms and conditions. I still say Netstar is not a company to be trusted, this is a ****
VM
Vincent M's update24 Sept 2024, 11:32
Reviewer Update
There is no assistance I received from you. Netstar tells me about terms and conditions of my contract. How do you expect a person to pay when the unit or tag is not working properly. What are we paying for on a monthly basis?
When I joined Netstar you never told me about the terms and conditions. I still say Netstar is not a company to be trusted, this is a ****
When I joined Netstar you never told me about the terms and conditions. I still say Netstar is not a company to be trusted, this is a ****
Netstar's replyOfficial
24 Sept 2024, 12:18Good day Vincent,
Please note that we will further escalate this for further assistance.
Kind Regards,
Netstar
Please note that we will further escalate this for further assistance.
Kind Regards,
Netstar
Netstar's reply24 Sept 2024, 12:18
Official
Good day Vincent,
Please note that we will further escalate this for further assistance.
Kind Regards,
Netstar
Please note that we will further escalate this for further assistance.
Kind Regards,
Netstar
VM
Vincent M's updateReviewer Update
25 Sept 2024, 10:41I cancelled my contract, now they say I renewed my contract and have to pay the remainder of the contract. Your contract is 36 months how can I renew when the contract is not expired? Please finalise my termination of the contract so I can move to a reliable tracking company I still say, Netstar is not a company to trust
VM
Vincent M's update25 Sept 2024, 10:41
Reviewer Update
I cancelled my contract, now they say I renewed my contract and have to pay the remainder of the contract. Your contract is 36 months how can I renew when the contract is not expired? Please finalise my termination of the contract so I can move to a reliable tracking company I still say, Netstar is not a company to trust
Netstar's replyOfficial
25 Sept 2024, 10:45Hi Vincent,
Please note that we will further escalate this for further assistance.
Kind Regards,
Netstar
Please note that we will further escalate this for further assistance.
Kind Regards,
Netstar
Netstar's reply25 Sept 2024, 10:45
Official
Hi Vincent,
Please note that we will further escalate this for further assistance.
Kind Regards,
Netstar
Please note that we will further escalate this for further assistance.
Kind Regards,
Netstar
VM
Vincent M's updateReviewer Update
27 Sept 2024, 12:57Netstar refused to give me a copy of my recording where they saying I agreed for another 36 months.
Do not join Netstar
Do not join Netstar
VM
Vincent M's update27 Sept 2024, 12:57
Reviewer Update
Netstar refused to give me a copy of my recording where they saying I agreed for another 36 months.
Do not join Netstar
Do not join Netstar