Netstar installation appointments not honoured

Item: Netstar
Rating: 2
Author: Wilhelm N

Two appointments for an installation have now been missed by Netstar - no warning or explanation given.

Helpful (0)

Replies (4)

Netstar's replyOfficial

15 May 2024, 14:00

Good day Wilhelm

Thank you for bringing this to our attention, We have noted your query and will look into it to further assist.
We will contact you to assist.

Regards
Netstar

Netstar's reply15 May 2024, 14:00

Official

Good day Wilhelm

Thank you for bringing this to our attention, We have noted your query and will look into it to further assist.
We will contact you to assist.

Regards
Netstar

Wilhelm N's updateReviewer Update

15 May 2024, 16:10

I called Netstar this morning, and they assured me the installation would happen this afternoon, but it is now 16:10 and still no word from Netstar.

Wilhelm N's update15 May 2024, 16:10

Reviewer Update

I called Netstar this morning, and they assured me the installation would happen this afternoon, but it is now 16:10 and still no word from Netstar.

Netstar's replyOfficial

15 May 2024, 16:16

Good day Wilhelm

We are terribly sorry to hear about your experience. Please note the matter has been escalated to our internal team for further assistance.

Kind regards
Netstar

Netstar's reply15 May 2024, 16:16

Official

Good day Wilhelm

We are terribly sorry to hear about your experience. Please note the matter has been escalated to our internal team for further assistance.

Kind regards
Netstar

Wilhelm N's updateReviewer Update

16 May 2024, 12:08

Any update on the installation?

Wilhelm N's update16 May 2024, 12:08

Reviewer Update

Any update on the installation?