LB
Leon B

1 reviews | Active since Aug 2023

30 Aug 2023, 19:37

Netstar *****ing money

I sold a car and cancelled my netstar contract in December of 2022. After many fights and unanswered emails I finally received acknowledgement when I stopped paying. I received an email apologising that it had taken 4 months for the cancellation request to be handled, but was assured that everything was now in order. Netstar then continued to debit my account. I rejected the debit orders, and now 6 months later I am being threatened with being blacklisted by NuDebt if I do not pay within 24 hours. Sounds like ******ion to me and bullying to me...

0
Replies (3)
Netstar
Netstar's reply30 Aug 2023, 19:51
Official
Good Day Leon,

Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please  one of our trained consultants will be in contact with you for assistance.

Kind regards 
Netstar 

Best regards,

LB
Leon B's update05 Sept 2023, 11:43
Reviewer Update
Unsurprisingly, I was never contacted by a trained consultant. NuDebt is still threatening me, and supposedly I have been blacklisted. I guess a discussion with the Ombudsman is next up...
Netstar
Netstar's reply05 Sept 2023, 12:07
Official
Good day Leon,   

We sorry to hear that you are not satisfied with our service. Netstar is putting measures in place to improve our customer service to make sure all our clients are satisfied. Please note the matter has been escalated to the relevant department for assistance. 

Kind regards 
Netstar 

Best regards,