Netstar incorrect installation damaging my battery – Auto & General not assisting

I, Antionette Potgieter) am lodging this complaint here because telephone calls to both Netstar and Auto & General have led nowhere, and I am getting no assistance despite this being an ongoing and costly issue for me. I purchased a Toyota Corolla Cross CR Hybrid in October 2024 and, as a condition of my insurance with Auto & General, I was forced to install a Netstar tracking device. Since the installation, I have experienced repeated battery problems. Toyota Groblersdal confirmed that the Netstar device has been installed incorrectly and that this incorrect installation is causing excessive battery drain. I was further informed that due to the repeated and unnecessary depletion of my car battery, the battery has now been damaged and needs to be replaced. Despite this being a direct result of Netstar’s incorrect installation: • Netstar is not responding to my requests to correct their mistake. • Auto & General does not want to come to my defence or assist in resolving a problem caused by a service provider they require me to use. I find this unacceptable. I am being forced to use Netstar as part of my insurance policy, yet I am left with the financial and practical consequences of their error, with no meaningful support from either party. What I am asking for: • Immediate correction of the Netstar installation. • Accountability for the incorrect installation. • Assistance with the replacement of the damaged battery. • Clear intervention from Auto & General with Netstar, as this service provider is mandatory under my policy. I hope that posting this publicly will finally result in proper action and resolution. Antoinette Potgieter (***)