netstar incompetence

We had a netstar fitment done on a new vehicle on 23/07/2021, Netstar cannot locate the vehicle and my netstar app shows that the unit fitted on the vehicle is not enabled. called and spoke to Ruan Stoltz, Ntombi and Shawn on Saturday 24th July 2021, I was told that a technician would be dispatched to redo the fitment. No one from Netstar contacted us Called and spoke to Wendy on Monday 26/07/2021, i was told she would contact me within a few minutes. No one from Netstar has contacted us till now The vehicle is on the road and cannot be tracked. Netstar is a terrible company to deal with.