Netstar ignores customers who want to cancel their policies. They don't send invoices/statements as promised and then ignore and don't respond to emails. Subsequently, they get their debt collectors, Creditworx, to harass you with phone calls which they

Absolutely disgusted with Netstar's customer service. on 29 July 2020 I called the Netstar call centre to cancell both my personal and corporate Netstar accounts. They told me an email would have to be sent to them. This was done on the same day. By 5 August there still had been no response from Netstar not even a confirmation of receipt of email. Two weeks later I get a call acknowledging the corporate cancellation email and to inform me that there is an early cancellation fee. I was fine with this. The agent then told me she would forward the confirmation of cancellation of the policy together with the invoice for the cancellation fee. To date this has not been received. And I have emailed them again requesting such but this goes unnoticed and ignored. My private policy had fees outstanding which were paid but they had already sent this to a debt collection agency - Creditworx . When I informed them that I had changed my bank details three times online (as instructed!) which all said the update was successfully done, and that it is Netstar's own online portal that was still using my old and closed bank account she told me that I could forward my complaint to the operations manager. She said she would email the details to me together with an updated statement. That also never materialised. My emails to Creditworxs and Netstar are also ignored. I refuse to phone the call centre since I wait for 10 minutes with the call going unanswered or getting cut off. I have given Netstar the required 30 days written notice and have done all in my power to pay what is due but both Netstar and Creditworx ignore customer queries and their phone calls cannot be trusted because neither do what they promise.