VM
Viren M

1 reviews | Active since Jul 2020

22 May 2022, 10:05

Netstar if you aren't watching over us, what are we paying for!

We sent through our vehicle to Zim, to drop off her household items.

After the border we lost contact with our driver, checked the app, and tried calling the Netstar support desk. Both were equally hopeless. And these are the people that we delegate to take care of our assets and LIVES? Despicable!!!

We managed to contact the client and she confirmed that the driver and the vehicle were at her place. However, both the APP and helpdesk reported the vehicle's LIVE POSITION was at the border post!!!

Who is checking what the checkers are doing, or is this organisation a rudderless entity just sucking our really hard-earned money and hopefully nobody needs them to save a life or asset?

Sick to my stomach!!!

0
Replies (2)
Netstar
Netstar's reply23 May 2022, 09:13
Official
Good day Viren, 

Thank you for your bringing this to our attention. 

We will contact you to assist. 

Kind Regards
Netstar 
Netstar
Netstar's reply23 May 2022, 11:05
Official
Good Day Viren, 

Please note that we've tried contacting you to no avail. Please advise of a suitable time to call you or an alternative number we can reach you on. 

Kind Regards
Netstar