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Nkateko S

1 reviews | Active since Mar 2021

30 Apr 2024, 08:41

Netstar - Horrible Servics

The service is absolutely horrible. I’ve been trying to cancel my subscription for 2 days now. They sent me an enquiry reference number but every time I call the call center to cancel my subscription they do not answer the call. I don’t know why they are doing this because when they are giving you service they are happy to take your money but when you do not want their service anymore they make you run around in circles. I would never recommend Netstar to anyone with the experience that I have just had.

0
Replies (4)
Netstar
Netstar's reply30 Apr 2024, 08:47
Official
Hi Nkateko, 

Thank you for reaching out to us.  

Please give us the opportunity to investigate your enquiry.  

One of our consultants will reach out to you.

Regards, 
Netstar

Best regards,

NS
Nkateko S's update30 Apr 2024, 09:05
Reviewer Update
It’s amazing how quick you are to responding to reviews but I have been calling your call center for 2 days and I still haven’t received assistance. You responded quicker to my review than the amount of time I spent on hold with your call center without a response. Please stop sending references numbers and assist me with my request. This is really frustrating especially because you are taking up time that I could be using to do other things.
Netstar
Netstar's reply30 Apr 2024, 09:32
Official
Good day Nkateko 

Kindly note that your query has been escalated to the retentions department for further assistance. 
A consultant will contact you to assist. 

Regards 
Netstar 

Best regards,

Netstar
Netstar's reply30 Apr 2024, 10:49
Official
Hi Nkateko,

Thank you for taking our call and allowing us an opportunity to assist with your request. 

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards, 
Netstar

Best regards,