Netstar horrible service

I have been paying Netstar since I joined almost 2 years ago they have been deducting my money but my tracker is not even activated or whatever is happening. the first I complained about not getting notification when the battery is disconnected they sent me from pillar to post then finally did something

I called them today asking them to check where my car is they told me they do not know they cannot see is because my cover only updates in 14 days . what nonsense is this? so if my car is ****** they cannot help me but I am paying them monthly. 5 minutes later they called me to say the signal is lost the only update they see was 8 hours ago of which they cant see the location .

their service is extremely bad I have never experienced such nonsense in my life oh they advised me that my tracker has been re-activated oh wow