Netstar – Hopeless Service When Replacing or Adding a Vehicle

Netstar’s communication and service are absolutely unacceptable, and I am writing this review to caution others against dealing with them.

Background: • In August 2025, I attempted to add another vehicle to my account. Netstar buried me in endless paperwork. When I emailed Hlayiseka Makhubela to confirm if all this was necessary, my message was simply ignored. That lack of response pushed me to join Cartrack, who added and fitted my new vehicle without major paperwork or delays. • In December 2025, I purchased another vehicle. Once again, Cartrack managed to fit and activate the unit the very same day — efficient, professional, and hassle-free.

Current Issue with Netstar: • I have only one vehicle left with Netstar. On 18 December 2025, I confirmed in writing that I was willing to pay the R655.50 transfer fee to move the existing unit to another vehicle I own. • Since then: no appointment, no follow-up, no phone call. Today is 23 December 2025 — five days later — and still zero communication from Netstar.

Contract Confusion: • After requesting cancellation of my Netstar account, I was told I still have an “active contract” because I updated my account from personal to business in October 2024. • That update was purely administrative — a change of details, not a new contract. Yet Netstar now leaves me with a unit I cannot use, refusing to assist with the refitment despite multiple emails.

The Bigger Picture: If Cartrack can respond and install same-day, why can’t Netstar arrange a simple transfer in five days? In South Africa, where vehicle security is critical, this level of negligence is dangerous. If Netstar cannot handle basic service requests, how can anyone trust them to respond effectively when a car is actually ******?

Conclusion: Netstar has proven unreliable, unresponsive, and careless. Their lack of accountability and poor customer service make them a serious risk to anyone relying on them for vehicle security.