1 reviews | Active since Jan 2022
NetStar have a bad service ever
This is company have given me a very bad service, I have raised a matter since 6 months ago and even today we are still speaking about same matter.
The people don't wanna take accountability they always jumping me from one person to another.
I have joined the netstar 6 month ago and each month they were not debiting me every month I was calling them asking why they don't debit and they always said we will debit next month, next month was next month until moth number 5 when they handed my account to debt collectors which I didn't understand why coz it was not my fault.
I had no problem about that they debited me money for the past 5 months which I was happy that its fine now things will go fine.
The next debit date they didn't debit me again and I called in and they said they will do the rabbit order that same day,
To my surprise they debited me money for the past 6 month wheres I have send them proof of payment from debt collectors Which they collected money for the & months.
Now they don't want to refund me they keep on dragging me from one person to another no one is willing to assist Me.
They don't reply to my emails when I call them they hang the phones on me
They are 2 people that i remember their names:
Mhloni & Aneshree Pillay
They have a very bad sevice and don't want to take accountability and don't don't care.
I even had to go to their offices in midrand and they still haven't sorted my matter.
This has been the worst tracking company I ever had.
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Best regards,
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Best regards,
Netstar
You just responded to look good where's you don't Care about people's concerns.
How can you publicly promise to reach out to me and then decide not to do anything about that?
I honestly looked highly about you guys but you have disappointed me to the last core. You really don't know how to treat customer as a whole.
Who ever rep**** here should have at least took the initiative to reach out as promised, but no it was just to fool people so they think you look after your customers while you don't.
Please pay back my money I want my money give me my money that's all I'm asking for.
You just responded to look good where's you don't Care about people's concerns.
How can you publicly promise to reach out to me and then decide not to do anything about that?
I honestly looked highly about you guys but you have disappointed me to the last core. You really don't know how to treat customer as a whole.
Who ever rep**** here should have at least took the initiative to reach out as promised, but no it was just to fool people so they think you look after your customers while you don't.
Please pay back my money I want my money give me my money that's all I'm asking for.
Your guys are so winning in giving your customers a very poor poor poor service, you don't care about your customers. This is the worst Car tracker in SA
Your guys are so winning in giving your customers a very poor poor poor service, you don't care about your customers. This is the worst Car tracker in SA
Kindly advise how we may assist you further, as our finance department has made contact with you and advised you on how they are resolving your matter.
Is there anything else we may assist you with besides your current pending query?
Regards
Netstar
Kindly advise how we may assist you further, as our finance department has made contact with you and advised you on how they are resolving your matter.
Is there anything else we may assist you with besides your current pending query?
Regards
Netstar