Netstar has no sympathy on customers who are impacted by Covid-19

I have been a client of Netstar's since 2014, I signed up a new vehicle with them for tracking in July 2020. Unfortunately with the impact covid has had on business, we have been forced to sell the vehicle, we can no longer afford to keep it. But Netstar wants us to pay them, and they remove their device. I have no problem with them removing the device, however, how do they expect people, severely impacted by Covid, to pay for something we are no longer using and cannot afford. Do not sign up with Netstar, or if you do, ensure it is not a contract. I will be switching my other vehicle, which has been with them since 2014 to Cartrack. Netstar, you are a huge disappointment to a loyal customer.