Netstar has no sense of urgency at all

I have been waiting for my car to be fitted with a tracing device since 25/03/2021.I have called netstar almost Everyday. Their response is always the same they will call the fitment center and will call me back. This never happens I am walys the one to call back to follow up. I am beyond frustrated as the insurance company had 5 days to ensure that a tracking device is fitted it is around 14 days now.