Netstar has failed customer care totally

Netstar has been lying to me for months now. After going to their office on 30th, they promised that they will email me a contract that I supposedly signed with them back in 2015 to acknowledge that I understand their terms and conditions. The supervisor (Paul Modise) that came to assist me at the branch after the consultant failed to convince me reassured me that the old files are kept at whatever place he named and that they will retrieve mine and share it with me as a proof that I really signed to acknowledge understanding of their terms and conditions. I am not surprised that more than 15 days later I have not received anything from Netstar because that’s how they work. They just chase you away by saying they will surely communicate with you within 5 days and never do!! When you finally get to their office they claim the person who assisted you was fired because of lack of follow up with customers...that’s how they have been ******** me all along. I regret that I agreed to leave their office believing them when they have never lived upto their promises. I need that contract that they claim I should have signed. This time don’t call me or even give your popular excuses, I ONLY NEED AN EMAIL WITH ATTACHED CONTRACT THAT I SIGNED IN 2015