Netstar handed my account to debt collectors despite communication

Title: Netstar handed my account to debt collectors despite communication

I am extremely disappointed with the service I have received from Netstar. I contacted Netstar to inform them that the vehicle linked to the account had been sold to someone who intended to take over the tracking service.

During my calls I was given several reference numbers, and I believed the matter was being handled. However, I was never properly guided on what steps needed to be followed for the new owner to take over the account.

To my surprise, I have now received a message stating that my account is in arrears with R567.50 and has been handed over to Nimble Solutions for collection.

This is very frustrating because I made the effort to communicate and inform Netstar about the sale of the vehicle. Instead of assisting me with the correct process, the matter was escalated to debt collectors.

I have recently started building my credit score, and situations like this can negatively affect my credit record, which is concerning, especially when I tried to resolve the issue beforehand.

I request that Netstar urgently review my account, investigate the reference numbers provided during my calls, and resolve this matter without affecting my credit profile.