1 reviews | Active since Aug 2015
Netstar going silent on after requesting cancellation or change of ownership on the car I no longer own
Dear Netstar
Hope this finds you well
Can I kindly get assistance please, I have sold my car Volkswagen Polo Vivo using license number DT ** ** GP several months back
I have requested that the details be changed to the current owner (Palesa who is using numbers 067********* ) and was told that profile was created for her, but she did not have all information to complete change (by Yolanda Daniso).
The issue was supposed to be resolved by Monday 16 June 2025 but to this day it is not.
Does it really make sense for me to continue paying Netstar while not owning the car anymore?
Please refer to CAS-***-Y6R0
PS: I am already Netstar customer MC ** ** GP and paying without any issues. Do I maybe need to cancel?
Regards
Sello Ngakane ***
Thank you for reaching out to us.
Please give us the opportunity to investigate your enquiry.
One of our consultants will reach out to you.
Regards,
Netstar
Thank you for reaching out to us.
Please give us the opportunity to investigate your enquiry.
One of our consultants will reach out to you.
Regards,
Netstar
Thank you for allowing us the opportunity to assist with your request.
If you need further assistance, please don’t hesitate to reach out to us.
Regards,
Netstar
Thank you for allowing us the opportunity to assist with your request.
If you need further assistance, please don’t hesitate to reach out to us.
Regards,
Netstar
So I was assisted with the cancellation but now taken to lawyers because apparently I am still expected to still pay R398?
As per email received from Netstar dated July 18, 2025, 14h50 was advised that the contract for DT XX LK GP was immediately cancelled.
Regards
Sello Ngakane
***
So I was assisted with the cancellation but now taken to lawyers because apparently I am still expected to still pay R398?
As per email received from Netstar dated July 18, 2025, 14h50 was advised that the contract for DT XX LK GP was immediately cancelled.
Regards
Sello Ngakane
***
Please be advised that your query has been escalated to our internal team.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Please be advised that your query has been escalated to our internal team.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar