Netstar gets it so WRONG!!!!

I am a new client to Netstar, on it's website it advertises the early warning system which is what I am signed up for. On the 6th October 2019, I pressed my wireless panic button, then again on the 31/10/2019, I pressed the wireless panic button again and no one from Netstar has contacted me tll now.

I am very upset about this, Netstar advertises how they are gettign it right, all that Nestar is getting right is convicning people to register with them with empty promises. I am basically paying for nothing!!! How does 25 years of expereience and award winning technology as advertised help me when the award winnign technology does not get a response to the wireless panic button beign pressed on two seperate occasssions? The reason why i pressed the panic buttons was because i needed to, the incident passed and luckily my vehichle was not taken, but to this day, no one has contacted me from Netstar, that is almost 1 month later from the 6th October 2019.