Netstar -Frustrated Client

Netstar its very unprofessional and the call center agents are really not useful. But when you skip one month of your premiums they will hunt you down until they get what they want.

I called netstar to tell them that my panic button is not working and they told me I am due for an upgrade and they will send an technician to install the new device. If I didn't call in they would have never called me to tell me I needed an upgrade, but I am paying month on month.

Okay, they sent a technician to install the device. When the technician was done with the installation my car started flashing the airbag light on and off, also that flashing messages that I need to check my vehicle, check my hill assist, check my stop and go. And then I called them in and explained to them the issues and they sent a 2nd technician who couldn't identify what the issue where and he called his supervisor and he said they will call me for further assistance and no one called till today.

This is really frustrating. I have been paying my premiums without fail but now when I need assistance from them I don't get any.

This is not treating customers fairly. When I drive this car now I have to panic because I don't know what the problem is.

All I want to do now is cancel my contract because I am not getting the service I am paying for.