Netstar Finance department very poor service.

Good Day

I cancelled my contract end January 2021 and I received my final invoice. I contacted Netstar to arrange a split payment for end February 2021 and end March 2021. There was no response. I followed up with this request on the 5th of March and I spoke to one of the credit controllers who informed me that a payment arrangement would be setup.

Then I receive a message this morning the 11th March 2021 that Netstar will be debiting the whole amount due. This is not what I agreed to. I contacted Netstar again and I was informed that no arrangement was in place.

Netstar have debited my bank account 3 times in 1 month to recover this money, ignoring my requests for a payment arrangement as I am currently unemployed and my bank account is overdrawn.