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Christiaan P

1 reviews | Active since Oct 2018

16 Apr 2025, 16:52

Netstar Failing to Deliver – I Want to Cancel Acc number - ***7

I recently sold my old vehicle and bought a new one. I’ve been trying to arrange for a new Netstar unit to be installed in my new car — since Netstar doesn’t transfer the existing unit, they install a new one. It’s been over a week, and they’ve still failed to arrange the installation.

Despite multiple follow-ups, I keep getting excuses and no progress. This is a clear failure to deliver the service I’m paying for, and I’ve completely lost trust in the process.

I no longer feel confident in Netstar’s ability to support me going forward. At this point, I would prefer to cancel my contract altogether. Given that the service is not being delivered, I believe I have grounds to cancel based on non-performance.

Can someone from Netstar please respond urgently and explain how I can proceed with cancellation

Please listen to all the call recordings you have on record before making contact with me.

0
Replies (4)
Netstar
Netstar's reply16 Apr 2025, 17:27
Official
Good day Christiaan 

Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note the matter has been escalated  to our cancellations department for further assistance. 

Kind Regards 
Netstar 
CP
Christiaan P's update26 Apr 2025, 13:39
Reviewer Update
Yes, I did receive an email confirming that my contract would be cancelled, and I was informed that all cancellations are subject to a 30-day notice period, meaning I have to pay an additional premium for a service that is essentially nonexistent until the cancellation takes effect.

This morning, my partner received a call from Netstar claiming that you were unable to reach me, and that a panic signal had been triggered from a vehicle I sold almost two years ago. This once again proves that my contact information has not been updated correctly on your system. You have always had only two contact numbers for me, and this entire situation began when I realised how poor your administrative processes are.

It is exactly this incompetence that has led me to lose all trust in your service — especially in an emergency situation where accurate contact details and vehicle information are critical. Frankly, it’s a joke.


Netstar
Netstar's reply28 Apr 2025, 10:21
Official
Good day Christiaan,

We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please give us the opportunity to investigate your enquiry.

Kind regards 
Netstar 
Netstar
Netstar's reply28 Apr 2025, 14:17
Official
Good day Christiaan,

Thank for taking our call and allowing us an opportunity to assist with your request. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

We sincerely apologise for any inconvenience this may have caused.

Kind regards 
Netstar