Netstar failed to cancel after informing them. Take an unauthorised debit order

I am disappointed and disgusted!

I had car insurance with Dotsure and apparently it included a Netstar account.

I left Dotsure many months ago and I they told me I had to cancel Netstar myself. So I notified Netstar on their website as welm as on two emails to cancel it.

I forgot about it. Today out of the blue nearly R600 was deducted from my bank account without any permission or any prior notification, only to see the debit order was by Netstar. I never agreed to such debit order.

I am in possession of the email where I notified Netstar about the cancellation long ago. I never got any feedback but a no reply email.

I am hereby informing you that I intended to take this matter up with the authorities and report it to the Ombudsman.

Also I notify you that I will contact my bank to reverse this unauthorised debit order.

This is lousy and very poor tactics.