NETSTAR - Extremely bad service

Honestly, they do not even deserve a 1 star rating.

My experience since December with Netstar has been really bad.

I bought my car in December 2021, it already had an Netstar fitted, so I accepted the Netstar and signed to have them tracking my car.

In February 2022, they billed me for 3 months. 3x Subscription. When I called them, they said it was due to me not paying in December and January. But I signed a Debit Order with them. So they did not deb it me, now end of Feb (With a new born baby in the house - Born in Feb) they want to bill me for the months they missed. I reversed the Debit Order and called them. First of Many calls made to this company. First they said to me that they did not have my Bank details, which I then asked them how they then Billed me in February. They then "suddenly" saw that they did have my details since December and they slipped up.

After a long exchange with many people, they agreed to credit me for the months they did not bill me, and we can just continue then from that month. Which I agreed to.

One of the many people I spoke to, suggested that I should test my device, as I have not done so. I then called in, and tested the Panic Button. It did not work. I asked how do I go about fixing this, they said my my button is out of warrantee and I need to buy a new one.

Firstly, this is very worrying to me. What if I had to use this Panic button in an actual emergency, just to find out that it does not work. Bad quality product if you ask me.

This then prompted the person I spoke to to say that I could upgrade to a new contract with them, which would be R161 a month, for 3 years. And they would come to install this and I would have a new panic button and everything.

I asked for the details, then I asked them to do the upgrade for me. That was 7 March 2022. It is now 12 April 2022, and I have yet to receive a call from an installation person to arrange anything, and this is after I accepted everything and agreed to everything.

End Of March they also billed be double again.

So I am done with Netstar, will never consider them again.

If this is the ****py service I receive when Buying a product from them, what will the service be when I actually need to use them for a ****** car.

Worst Customer Experience I have ever had. Honestly, they do not even deserve a 1 star rating.

Note to EVERYBODY - TEST your panic buttons. they 'magically' break when going out of Warrantee