Netstar (******ion or Incompetence)

Stear clear of Netstar. A year ago I was involved in an accident where my vehicle was written off. Following discussion with a Netstar representative, they indicated that the unit could not be transferred to a new vehicle as it was involved in an accident. I accepted this advice and canceled what was remaining of my contract, paying a cancelation fee in the process. However, Netstar continued to bill me. The cancelation fee that I paid was used as a upfront payment of future invoices - I only became aware of being billed when I received an invoice many months later. I attempted to resolve the issue by being in touch telephonicaly with Netstar - each representative indicating they would take it further; however there was no resolution. I was in touch via email with no less than 4 different people, all with regards to the same issue. One individual was from the finance department requesting the payments or an additional cancelation fee, which I refused to pay.

I received an invoice today which threatened my account to be handed over to debt collection. I refuse to believe that 5-7 members of staff are *********** at their job (or perhaps they are). What does seem more likely is an elaborate way for Netstar to ****** money from their clients.

I am hoping that someone will begin to resolve this issue once and for all!!!

DO NOT EVER USE NETSTAR