MR
Michael R
1 reviews | Active since Apr 2020
27 Nov 2023, 16:18
Netstar equals *******
It there was an option to not give a star eating then I would have done so. I complained on 10 November about a system that does not work. It is faulty and drains the battery on my car. Despite repeated call ZERO assistance. I have asked for this to be cancelled as I cannot drive my car. Netstar now wants about R2000 as a cancelation fee and a fee to remove the ******* from my car. This cannot be right BUT I am willing to spend this money as it may be the best investment I have made in a very long time. Good riddance to bad *******.
Helpful (0)
Replies (3)0
Replies (3)
Netstar's replyOfficial
27 Nov 2023, 16:33Hi Michael
We are sorry to hear about your experience.
Kindly be advised that this matter has been escalated for assistance.
Kind regards,
Netstar
We are sorry to hear about your experience.
Kindly be advised that this matter has been escalated for assistance.
Kind regards,
Netstar
Best regards,
Netstar's reply27 Nov 2023, 16:33
Official
Hi Michael
We are sorry to hear about your experience.
Kindly be advised that this matter has been escalated for assistance.
Kind regards,
Netstar
We are sorry to hear about your experience.
Kindly be advised that this matter has been escalated for assistance.
Kind regards,
Netstar
Best regards,
MR
Michael R's updateReviewer Update
27 Nov 2023, 16:40I tried to escalate this matter last week and spent around 30 minutes waiting to speak to a manager only to be told that all the managers are in a meeting.
MR
Michael R's update27 Nov 2023, 16:40
Reviewer Update
I tried to escalate this matter last week and spent around 30 minutes waiting to speak to a manager only to be told that all the managers are in a meeting.
Netstar's replyOfficial
29 Nov 2023, 16:28 Hi Michael
We are pleased to see that our retentions department assisted you with query.
Should you need any further assistance please don't hesitate to reach out and we will be happy to assist.
Kind regards,
Netstar
We are pleased to see that our retentions department assisted you with query.
Should you need any further assistance please don't hesitate to reach out and we will be happy to assist.
Kind regards,
Netstar
Best regards,
Netstar's reply29 Nov 2023, 16:28
Official
Hi Michael
We are pleased to see that our retentions department assisted you with query.
Should you need any further assistance please don't hesitate to reach out and we will be happy to assist.
Kind regards,
Netstar
We are pleased to see that our retentions department assisted you with query.
Should you need any further assistance please don't hesitate to reach out and we will be happy to assist.
Kind regards,
Netstar
Best regards,