Netstar end of contract

I would like to share with people the following so that when their contracts reach end of contract they can cancel it immediately.

I spoke to a Netstar consultant around 14th July to cancel the Early Warning system in my car as my insurance company installed another tracking device into my vehicle in 2017 when I joined the insurance company, and yet I was still being debited each month for the Early Warning system.

The consultant cancelled the Early Warning system and said I would receive a refund for the months I was debited incorrectly i.e December 2018 to June 2020 and that I should call back in two weeks to check if my refund had not been paid out within the 7 to 14 days he mentioned.

I called this morning and no one seems to be aware of this and a woman in another Dept said that is not correct. She said she will email the consultant to call me back but I have not heard from anyone.

I also called in either late last year or earlier this year when the fitment centre in Roodepoort advised me that the Early Warning system was still active but no one told me to cancel it prior to the third device being fitted into my vehicle on 13 July 2020.

I received an automated reply giving me a reference number and to date I still have not received any further correspondence, calls or refund.

Poor service as they are as usual always ready to debit an account but do not assist or communicate with their clients. Will not use Netstar again after this next contract has expired.