NETSTAR EMPLOYEES DISPLAYED REMARKABLE INEPTITUDE !

Good day,

I would like to share my experience dealing with netstar. I telephonicaly escalated a query regarding information provided to me about my package and benefits more than 16 days ago. There was so much shouting, laughing and joking in the background that I could not hear the call person talking. I brought it to her attention that it was extremely loud and sounded like a office party, then the phone was handed to a male supervisor who "spoke" a good game thats all ! He assured me that this issue will get attention immediately . A day or so later I had received an email from a client service "SUPERVISOR" which said the following __________________________________________________ Good Day (my surname) ,

Thank you for your correspondence with Netstar .

Please note you query has been escalated to our sales department ad they will give you feedback .

For any further queries please contact us on *** or email ***

Regards ,

Abegail Mpahlwa Customer Services Supervisor Customer Services __________________________________________________ I continued to wait patiently for this person to contact me. I then emailed on the 23rd of May again exactly one week later and still to this day, no reply. I have emailed 3 days ago and since then I have not received any feedback whatsoever. My next move is to approach MIOSA!

netstar you are not invincible enough to treat customers in this manner whether it be a minor or a major issue. Any company that treats its customers with this attitude deserves to go out of business!